Privacy Policy

Last Updated: August 2026

At Trivona.store, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order.

By using Trivona.store, you agree to the practices described below.

1. Information We Collect

When you place an order, we may collect:

  • Full name
  • Phone number
  • Delivery address
  • City or region
  • Email address, if provided
  • Order details and product information
  • Information you provide when contacting our customer service

We only collect information that is reasonably necessary to process and deliver your order.

2. How We Use Your Information

We may use your information to:

  • Process and confirm your orders
  • Contact you by phone or SMS to confirm your order
  • Arrange delivery within Tanzania
  • Provide customer support
  • Handle returns, refunds, or order issues
  • Improve our website, products, and services
  • Prevent fraudulent or unauthorized orders

3. Cash on Delivery (COD)

Trivona.store offers Cash on Delivery (COD) for eligible orders in Tanzania.

Because payment is made when your order is delivered, our customer service or delivery team may contact you by phone to confirm your order and delivery details.

Please make sure the phone number and delivery address you provide are accurate.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers, such as:

  • Delivery and logistics companies
  • Customer service providers
  • Payment or transaction service providers, where applicable
  • Technology and website service providers

These parties may only use your information to provide the services required to fulfill your order or operate our business.

5. Data Security

We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

6. Cookies

Trivona.store may use cookies and similar technologies to:

  • Keep the website functioning properly
  • Remember your preferences
  • Understand how visitors use our website
  • Improve website performance and user experience

You can manage or disable cookies through your browser settings.

7. Third-Party Services

Our website may use third-party services for website functionality, analytics, advertising, payment processing, or delivery.

These services may process information according to their own privacy policies.

8. Your Privacy Rights

Depending on applicable laws, you may have the right to:

  • Request access to your personal information
  • Ask us to correct inaccurate information
  • Request deletion of your information where applicable
  • Ask how your information is being used

To make a privacy-related request, please contact us using the details provided on our website.

9. Children's Privacy

Trivona.store is not intended for children under the age required by applicable law to independently provide personal information.

We do not knowingly collect personal information from children for the purpose of making purchases.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements.

Any updates will be posted on this page with a revised Last Updated date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact Trivona.store through the contact information available on our website.

Trivona.store
Tanzania
Website: Trivona.store