Return & Refund Policy

Last Updated: August 2026

At Trivona.store, we want you to be satisfied with your purchase. This policy explains when you may request a return or replacement for an order delivered in Tanzania.

1. Return Eligibility

You may request a return if:

  • The product is damaged or defective upon delivery.
  • You received the wrong product.
  • The product is significantly different from the description provided on our website.

Return requests should be made as soon as possible after receiving your order.

2. Items That Cannot Be Returned

Returns may not be accepted for products that:

  • Have been used, damaged, or altered by the customer.
  • Are missing their original packaging or accessories.
  • Have been damaged due to improper use.
  • Are returned without a valid reason covered by this policy.

3. How to Request a Return

To request a return, contact our customer service and provide:

  • Your name
  • Order number
  • Phone number
  • Reason for the return
  • Photos or videos showing the issue, if applicable

Our team will review your request and provide further instructions.

4. Wrong or Damaged Items

If you receive a damaged, defective, or incorrect product, please contact us promptly.

We may request photos or videos to verify the issue before approving a replacement or return.

5. Refunds

Because we primarily offer Cash on Delivery (COD), refunds will be handled according to the specific circumstances of the order.

If a refund is approved, our customer service team will explain the available refund method and any applicable conditions.

6. Exchanges & Replacements

Where applicable, Trivona.store may offer a replacement instead of a refund, particularly when the product is defective or the wrong item was delivered.

Replacement availability depends on product stock.

7. Return Shipping

If the return is caused by an error on our part, such as sending the wrong or defective product, Trivona.store may arrange or cover the applicable return delivery costs.

For other return requests, return delivery costs may be the customer's responsibility.

8. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

Once an order has been dispatched or delivered to the courier, cancellation may no longer be possible.

9. Contact Us

For return, refund, or replacement requests, please contact Trivona.store using the contact information available on our website.

Trivona.store – Tanzania
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