Shipping & Delivery Policy

Last Updated: August 2026

At Trivona.store, we aim to make your shopping experience simple and convenient. We offer delivery across Tanzania, with Cash on Delivery (COD) available for eligible orders.

1. Delivery Areas

We deliver orders to customers across Tanzania, including major cities and surrounding areas.

Delivery availability may vary depending on your location and the delivery service available in your area.

2. Delivery Time

Orders are generally delivered within 48 hours after order confirmation.

Delivery times may vary depending on:

  • Your location
  • Order confirmation time
  • Weather conditions
  • Public holidays
  • Courier or logistics delays

Remote areas may require additional delivery time.

3. Order Confirmation

After placing your order, our customer service team may contact you by phone to confirm:

  • Your name
  • Phone number
  • Delivery address
  • Product and quantity
  • Delivery details

Please keep your phone available after placing an order.

4. Cash on Delivery

We offer Cash on Delivery (COD) for eligible orders.

Payment is made directly to the delivery agent when your order arrives.

Please ensure that you have the correct amount available when receiving your package.

5. Delivery Charges

Shipping fees, if applicable, will be displayed or communicated during the ordering process.

Any applicable delivery charges may depend on your location and order.

6. Failed Delivery

If our delivery team cannot reach you, we may contact you to arrange another delivery attempt.

Orders may be cancelled if the customer cannot be reached after multiple attempts or refuses the delivery without a valid reason.

7. Incorrect Information

Customers are responsible for providing accurate:

  • Name
  • Phone number
  • Delivery address
  • City or location

Trivona.store is not responsible for delivery delays caused by incorrect or incomplete information provided by the customer.

8. Contact Us

If you have questions about your delivery or order, please contact Trivona.store through the contact information available on our website.

Trivona.store – Tanzania
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